Introduction
This Privacy Policy describes how CLINICOZ and its affiliates (collectively & CLINICOZ, we, our, us) collect, use, share, protect or otherwise process your information/ personal data through our website https://clinicoz.com/ (hereinafter referred to as Platform). Please note that you may be able to browse certain sections of the Platform without registering with us. We do not offer any product/service under this Platform outside India and your personal data will primarily be stored and processed in India. By visiting this Platform, providing your information or availing any product/service offered on the Platform, you expressly agree to be bound by the terms and conditions of this Privacy Policy, the Terms of Use and the applicable service/product terms and conditions, and agree to be governed by the laws of India including but not limited to the laws applicable to data protection and privacy. If you do not agree please do not use or access our Platform.

Collection
We collect your personal data when you use our Platform, services or otherwise interact with us during the course of our relationship and related information provided from time to time. Some of the information that we may collect includes but is not limited to personal data / information provided to us during sign-up/registering/on-boarding or using our Platform such as name, date of birth, address, telephone/mobile number, email ID and/or any such information shared as proof of identity or address. We allows doctors and authorized clinic staff to enter and manage patient-related information such as patient profiles, medical records, prescriptions, consultation notes, appointment details, invoices, and other information. This information is entered and controlled by the clinic or healthcare professional using the platform. CLINICOZ acts as a service provider that stores and processes such information solely for the purpose of providing the services requested by the clinic or healthcare professional. We may automatically collect certain technical and usage information when the CLINICOZ platform is accessed or used. This may include system logs, access timestamps, device and browser information, IP addresses, error reports, and other diagnostic or performance-related data. Such information is collected to maintain system security, monitor performance, troubleshoot issues, and improve the reliability and functionality of the platform. Some of the sensitive personal data may be collected with your consent, such as biometric information or physiological information (in order to enable use of certain features when opted for, available on the Platform) etc all of the above being in accordance with applicable law(s). You always have the option to not provide information, by choosing not to use a particular service or feature on the Platform. We may track your behaviour, preferences, and other information that you choose to provide on our Platform. This information is compiled and analysed on an aggregated basis. We will also collect your information related to your transactions on Platform and such third-party business partner platforms. When such a third-party business partner collects your personal data directly from you, you will be governed by their privacy policies. We shall not be responsible for the third-party business partner's privacy practices or the content of their privacy policies, and we request you to read their privacy policies prior to disclosing any information. If you receive an email, a call from a person/association claiming to be CLINICOZ seeking any personal data like debit/credit card PIN, net-banking or mobile banking password, we request you to never provide such information. If you have already revealed such information, report it immediately to care@clinicozcom.

Usage
We use personal data to provide the services you request. We will provide you the ability to opt-out of such uses. We use your personal data to assist sellers and business partners in handling and fulfilling orders, enhancing customer experience, to resolve disputes, troubleshoot problems, inform you about online and offline offers, products, services, and updates, customise your experience, detect and protect us against error, fraud and other criminal activity, enforce our terms and conditions; conduct marketing research, analysis and surveys. Information stored on the platform may be shared only through secure systems and processes necessary for providing the services, such as generating prescriptions, invoices, reports, or enabling authorized access by the clinic and its staff. We implement appropriate administrative, technical, and security measures designed to protect data from unauthorized access, disclosure, alteration, or destruction. You understand that your access to these products/services may be affected in the event permission is not provided to us.

Sharing
We may share your personal data internally within our group entities, our other corporate entities, and affiliates to provide you access to the services and products offered by them. These entities and affiliates may market to you as a result of such sharing unless you explicitly opt-out. We may disclose personal data to third parties such as sellers, business partners, third party service providers including logistics partners, prepaid payment instrument issuers, third-party reward programs and other payment opted by you. These disclosure may be required for us to provide you access to our services and products offered to you, to comply with our legal obligations, to enforce our user agreement, to facilitate our marketing and advertising activities, to prevent, detect, mitigate, and investigate fraudulent or illegal activities related to our services. We may disclose personal and sensitive personal data to government agencies or other authorised law enforcement agencies if required to do so by law or in the good faith belief that such disclosure is reasonably necessary to respond to subpoenas, court orders, or other legal process. We may disclose personal data to law enforcement offices, third party rights owners, or others in the good faith belief that such disclosure is reasonably necessary to: enforce our Terms of Use or Privacy Policy, respond to claims that an advertisement, posting or other content violates the rights of a third party, or protect the rights, property or personal safety of our users or the general public.

Payment Processing and Transaction Security
Clinicoz may facilitate online payment collection through authorized third-party payment gateway providers. Payment transactions are securely processed by such providers in accordance with their applicable compliance standards, security protocols, and operational policies. Clinicoz does not collect, process, or store sensitive payment credentials such as debit/credit card numbers, CVV, banking passwords, OTPs, or UPI PINs. Clinicoz relies on authorized payment service providers to maintain transaction security and compliance with applicable financial security standards.

Security Precautions
To protect your personal data from unauthorised access or disclosure, loss or misuse, we adopt reasonable security practices and procedures. Once your information is in our possession or whenever you access your account information, while we take rigorous measures to safeguard your information, no data transmission over the internet can be guaranteed as entirely secure. By using the Platform, you acknowledge that internet-based data transmissions carry inherent security risks beyond our control. Consequently, any transmission of data is done at your own risk.To help us keep your information safe, you are responsible for maintaining the confidentiality of your account login credentials and password.

Data Deletion and Retention
You have an option to delete your account by visiting your account section or by sending request to care@clinicoz.com, this action would result in you losing all information related to your account. You may also write to us at the contact information provided below to assist you with these requests. We may in event of any pending grievance, claims, pending shipments or any other services we may refuse or delay deletion of the account. Once the account is deleted, you will lose access to the account. We retain your personal data information for a period no longer than is required for the purpose for which it was collected or as required under any applicable law. However, we may retain data related to you if we believe it may be necessary to prevent fraud or future abuse or for other legitimate purposes. We may continue to retain your data in anonymised form for analytical and research purposes. You may access, rectify, and update your personal data directly through the functionalities provided on the Platform.

Consent
By visiting our Platform or by providing your information, you consent to the collection, use, storage, disclosure and otherwise processing of your information on the Platform in accordance with this Privacy Policy. If you disclose to us any personal data relating to other people, you represent that you have the authority to do so and permit us to use the information in accordance with this Privacy Policy. You, while providing your personal data over the Platform or any partner platforms or establishments, consent to us (including our other corporate entities, affiliates, lending partners, technology partners, marketing channels, business partners and other third parties) to contact you through SMS, instant messaging apps, call and/or e-mail for the purposes specified in this Privacy Policy. You have an option to withdraw your consent that you have already provided by writing to the Grievance Officer at the contact information provided below. Please mention 'Withdrawal of consent for processing personal data' in your subject line of your communication. We may verify such requests before acting on our request. However, please note that your withdrawal of consent will not be retrospective and will be in accordance with the Terms of Use, this Privacy Policy, and applicable laws. In the event you withdraw consent given to us under this Privacy Policy, we reserve the right to restrict or deny the provision of our services for which we consider such information to be necessary. Changes to this Privacy Policy - Please check our Privacy Policy periodically for changes. We may update this Privacy Policy to reflect changes to our information practices. We may alert / notify you about the significant changes to the Privacy Policy, in the manner as may be required under applicable laws.

Data Privacy & Support
We are committed to protecting your data and respecting your privacy rights. If you have any questions regarding this Privacy Policy, wish to request the modification or deletion of your personal data, or need assistance with any other data protection issues, please contact our support team directly at care@clinicoz.com

Grievance Officer

Nitin Mali
CLINICOZ, Vatika Business Center, Bangalore - 560103,
Karnataka, India

Contact us: +91 8951144533
Phone: Time: Monday - Friday(9:00 - 18:00)